Water Damage Restoration in Las Cruces, NM
Water heater burst, swamp cooler leak, or monsoon flooding in Las Cruces? GEM responds 24/7 with IICRC-certified crews for water extraction, structural drying, and mold remediation, and we work directly with your insurance.
Insured & bondedRestoration services in Las Cruces
Water damage & flood cleanup
Swamp cooler leaks, flat roof leaks, and summer storms are some of the most common water losses we see in Las Cruces. We extract the water, find the source, and dry the structure with daily moisture readings.
- Emergency water extraction
- Structural drying and dehumidification
- Moisture mapping and daily readings
Mold remediation
Hidden leaks under sinks and behind walls can lead to mold even in a dry climate. We contain, remove, and treat affected areas following IICRC standards.
- Containment and HEPA air filtration
- Removal of affected materials
- Plant-based antimicrobial treatment
Fire & smoke restoration
Soot, smoke odor, and fire debris removal, plus emergency board-up to secure the property while we work.
- Board-up and tarping
- Soot and odor removal
- Contents cleaning
Storm damage & board-up
Monsoon wind and hail can open roofs and windows fast. We tarp and board up to stop more water from getting in, then dry out what got wet.
- Emergency tarping and board-up
- Storm water extraction and drying
- Damage documentation for your claim
Why Las Cruces calls GEM
Las Cruces is a regular part of our service area. We are a family-owned company with 20+ years of hands-on restoration experience and IICRC-certified technicians. We document every loss in detail for your adjuster and keep you updated from the first call to the final walkthrough.
We work with your insurance company
We work with every major insurance carrier. Our estimates are written in Xactimate, the same estimating software your adjuster uses, so our scope and pricing line up with your claim instead of fighting it. We document the loss from day one with photos, moisture readings, and drying logs, and we can work directly with your adjuster so you are not stuck in the middle. In most covered losses, your out-of-pocket cost is your deductible.
From first call to final walkthrough
Call us 24/7
Reach a real person any hour. We ask a few questions about the damage and dispatch a crew.
On-site assessment
We find the source, map the moisture with meters and thermal imaging, and photograph everything for your claim.
Extract & dry
Water extraction, containment if needed, and structural drying with daily moisture readings until the materials hit dry standard.
Verify & document
Final readings confirm the structure is dry, and we hand your adjuster a complete file of photos, readings, and drying logs.
From our recent jobs
Frequently asked questions
Do you really serve Las Cruces from El Paso?
Yes. Las Cruces and the Mesilla Valley are part of our regular service area, and we dispatch crews 24/7.
Do you work directly with my insurance?
Yes. We work with all major carriers, write our estimates in Xactimate, and document the loss with photos and moisture readings so your claim keeps moving. In most covered losses you only pay your deductible.
Why do swamp coolers cause so much water damage?
Float valves stick, lines crack, and pans overflow, often on the roof where no one sees it. Water runs into the ceiling and walls for days before it shows. If you see a ceiling stain under a cooler, shut the cooler's water off and call us.
What should I do while I wait for the crew?
Shut off the water at the main if you can, turn off power to wet areas if it is safe, and stay out of standing water. Take photos, move valuables to a dry area, and avoid running household fans on wet drywall, which can spread moisture and mold.
Do you respond nights, weekends, and holidays?
Yes. Our line is answered 24 hours a day, 7 days a week, including holidays. Call 915-259-6230.
Other areas we serve
Water mitigation, mold remediation, and fire and storm cleanup in every area we serve. Reconstruction is available in Texas.
Water, mold, or fire damage in Las Cruces? We will handle it.
IICRC-certified crews on call 24/7 for water extraction, structural drying, mold remediation, and storm cleanup. We work with your insurance from the first call.