Water Damage Restoration in Horizon City, TX
Burst pipe, water heater leak, or monsoon flooding? Our El Paso-based crews cover Horizon City around the clock for water extraction, mold remediation, and the full rebuild, and we work directly with your insurance.
TX Mold Remediation License #MRC2213Licensed, insured & bondedRestoration services in Horizon City
Water damage & flood cleanup
Slab leaks, supply line failures, and monsoon runoff are common in Horizon City's newer neighborhoods. We extract the water fast and dry the structure to standard before anything gets closed up.
- Emergency water extraction
- Structural drying and dehumidification
- Moisture mapping and daily readings
Mold remediation
Water trapped behind baseboards or under flooring can turn into mold within 24 to 48 hours. We contain, remove, and treat it under Texas mold remediation rules.
- Containment and HEPA air filtration
- Removal of affected materials
- Plant-based antimicrobial treatment
Fire & smoke restoration
Soot, smoke odor, and fire debris removal, plus emergency board-up to secure the property while we work.
- Board-up and tarping
- Soot and odor removal
- Contents cleaning
Reconstruction
After the drying is done, the same team handles the repairs, so you are not coordinating a separate contractor.
- Drywall, flooring, and paint
- Cabinets and trim
- One team from mitigation to rebuild
Why Horizon City calls GEM
Horizon City is a short drive from our shop on Durazno Ave, so a crew can be headed your way as soon as you call. We are a family-owned El Paso company with 20+ years of hands-on restoration experience, IICRC-certified technicians, and a Texas mold remediation license (#MRC2213). The person who walks your job on day one stays with you through the final walkthrough.
We work with your insurance company
We work with every major insurance carrier. Our estimates are written in Xactimate, the same estimating software your adjuster uses, so our scope and pricing line up with your claim instead of fighting it. We document the loss from day one with photos, moisture readings, and drying logs, and we can work directly with your adjuster so you are not stuck in the middle. In most covered losses, your out-of-pocket cost is your deductible.
From first call to final walkthrough
Call us 24/7
Reach a real person any hour. We ask a few questions about the damage and dispatch a crew.
On-site assessment
We find the source, map the moisture with meters and thermal imaging, and photograph everything for your claim.
Extract & dry
Water extraction, containment if needed, and structural drying with daily moisture readings until the materials hit dry standard.
Rebuild & restore
Drywall, flooring, cabinets, paint, and finish work until your property is back to pre-loss condition.
From our recent jobs
Frequently asked questions
How fast can you get to Horizon City?
We are based in central El Paso and dispatch crews 24/7. Horizon City is within our regular service area, and we start extraction the same day you call.
Do you work directly with my insurance?
Yes. We work with all major carriers, write our estimates in Xactimate, and document the loss with photos and moisture readings so your claim keeps moving. In most covered losses you only pay your deductible.
What causes most water damage in Horizon City homes?
We see a lot of slab leaks, water heater failures, washing machine and supply line breaks, and roof or patio leaks during monsoon season from July through September.
What should I do while I wait for the crew?
Shut off the water at the main if you can, turn off power to wet areas if it is safe, and stay out of standing water. Take photos, move valuables to a dry area, and avoid running household fans on wet drywall, which can spread moisture and mold.
Do you respond nights, weekends, and holidays?
Yes. Our line is answered 24 hours a day, 7 days a week, including holidays. Call 915-259-6230.
Other areas we serve
Water mitigation, mold remediation, and fire and storm cleanup in every area we serve. Reconstruction is available in Texas.
Water, mold, or fire damage in Horizon City? We will handle it.
IICRC-certified crews on call 24/7 for water extraction, drying, mold remediation, and the full rebuild. We work with your insurance from the first call.